Sunday, May 6, 2018

THE CONVERSATIONAL COMMERCE REPORT: Chatbots' impact on the payments ecosystem and how merchants can capitalize on them

Feedburner
THE CONVERSATIONAL COMMERCE REPORT: Chatbots' impact on the payments ecosystem and how merchants can capitalize on them

2 chat app usersBI Intelligence

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here.

To keep pace with the ongoing shift toward e- and m-commerce, retailers are turning to chat apps, where smartphone users spend considerable time each day.

One way they’ve been accessing consumers on these platforms is through chatbots, or software programs that use business-to-consumer (B2C) text-based messaging as an interface through which customers can communicate with merchants in a question-and-answer format. 

See the rest of the story at Business Insider

See Also:

First Data is growing its segment revenue with North American gainsThe peer-to-peer payment wars wage onSquare needs to focus on growth areas